Patrons are strongly encouraged to wear well-fitting, high-filtration face masks (N95/KN95/KF94), because of the potential for viral transmission in indoor environments where physical distancing is challenging.

Masking is a simple and effective means to curb viral spread and make public spaces more accessible, equitable, and inclusive, as well as safer for vulnerable individuals in our communities and diverse populations impacted by COVID-19 in disproportionate ways. Masking also reduces risk of exposure for touring artists whose livelihood and well-being can be negatively impacted by transmission at events and gatherings.

Click here to review Health Canada’s official guidance on masking.

All individuals onsite are requested to practice physical distancing where possible and practice respiratory etiquette (i.e. coughing/sneezing into a tissue or bent elbow) at all times.

Proof of full vaccination against COVID-19 is not currently required.

For full COVID-19 policy, click here.

All patrons, regardless of age, are required to have a valid ticket in order to enter Mills Hardware.

Tickets to Mills Hardware events are available exclusively online, through millshardware.ca. It is recommended that fans purchase only through the venue’s links to ensure that they receive the most up-to-date event information and are protected against outdated/misleading information or fraudulent sales transactions.

You can find ticket links to upcoming shows on the venue’s website or directly through official ticketing platform Tixr at this link. (Some external promoters may not use Tixr, but verified ticket links can be found on millshardware.ca. ) Customers first need to register an account with Tixr in order to purchase tickets. The account creation process is explained here. If you click Log In at the top right hand corner of the event page, then click Sign Up Via Email, account creation should be straightforward.

We do not recommend using your Facebook credentials to create an account as this may be linked to a forgotten email address. When creating your Tixr account, take time to ensure that the email address is accurate, and make note of the address used to purchase tickets — that will be where the tickets are delivered. Typos in your email address at time of purchase are the most common reason that confirmations and tickets haven’t arrived in your inbox.

Tickets are subject to availability. We do not hold or reserve tickets, and cannot guarantee that tickets will be left at the time of your arrival. We recommend all fans purchase tickets in advance online.

Any tickets not purchased directly through links on millshardware.ca will have no remedies available to the holder if the tickets are found to be fraudulent at point of entry.

WAITLIST

Fans who miss out on tickets before tickets sell out can register their interest and payment preferences on the Waitlist that appears on Tixr ticketing pages. When an event sells out, a Waitlist will automatically be generated. Fans can pre-authorize their credit cards for an order of tickets and orders will be immediately fulfilled if and when more inventory becomes available. In order to protect fans from being ambushed by last-minute automated charges to shows they can no longer attend, the Waitlist will expire 48 hours before the show. Click here for more info on Waitlist.

HARD TICKETS

There is no option to purchase physical tickets in advance of an event. If an event has not sold out by door time, remaining tickets may be available at the door for a modest premium.

CANCELLATIONS / REFUNDS

All ticket sales are final. Refunds will only be issued for cancelled events. Ticket purchasers will be informed of event postponements or cancellations via email.

Requests related to the above should be directed via email to office@sonicunyon.com, originating directly from the email associated with the ticket purchase.

While there is no onsite parking at Mills Hardware, you can find occasional street parking and abundant paid surface parking near the venue: One block southeast of Mills you'll find paid surface parking at Main & Catharine on the east face of the Royal Connaught, and two blocks northwest of Mills at John & Rebecca, beside the six-storey limestone Alectra Utilities building.

Here is a map of downtown parking options and rates.

The City uses the Passport Parking app, downloadable here. Simply download the app and create an account. Park anywhere you see the Passport Parking App sign, enter location ID number to pay from your smartphone (Visa & Mastercard payments only).

Mills Hardware is an accessible venue with stage, bar and accessible washroom facilities all conveniently located on the ground floor. Access to the main room via the venue’s main door involves two-step descent; a side door offers step-free access for those with mobility assistive devices.

Most of the venue's events are configured as General Admission standing, but a limited number of temporary seats (padded commercial high-back folding chairs without armrests, rated to 136kg/300lb static weight capacity) are typically located around the perimeter of the room, where they must remain for safety reasons. Please note that seated attendees at a show ticketed for a standing audience may experience compromised sight lines as a result of height differentials.

If you have any additional accessibility needs, please contact the venue before the day of event and our staff will make every effort to accommodate them.

• Aerosol cans

• Alcoholic beverages, illegal drugs or other drug paraphernalia 

• Animals (except Certified Service Animals wearing service vest)

• Artificial noise makers (air horns, etc.)

• Backpacks ( of any size)

• Beach balls, helium balloons or other inflatables

• Bikes, e-bikes, scooters, e-scooters, unicycles, onewheels & hoverboards

• Drones of any weight class

• Face coverings other than niqabs , burqas, or surgical masks/respirators (which must be removed for purposes of confirming ID)

• Fireworks, sparklers, stink bombs, smoke grenades

• Folding chairs, lawn chairs, sun loungers, or other furniture

• Footballs, volleyballs, Frisbees and other sporting goods

• Glass or metal containers; empty clear plastic/Nalgene bottles (maximum 500mL) are permitted for drinking water only

• Large umbrellas

• Lasers, laser pointers, or glow sticks

• Outside beverage, alcoholic or otherwise

• Parcels, packages, or items the contents of which are not displayed

• Permanent markers, etching pens, spray paint

• Professional cameras or video and audio recording devices

• Skateboards, roller blades , or roller shoes

• Sticks or clubs (including signs or banners attached to sticks, or selfie sticks) 

• Weapons, chains, spikes, pocket knives 

• Prohibited items also include any items that in the judgment of facility management pose a safety hazard or diminish the enjoyment of an event by other guests.

• No objects may be tossed or thrown in any area of Mills Hardware

• Shirts and shoes are required to be worn at all times

• Clothing displaying profanity may be asked to be removed or covered at management’s discretion

• No gang insignias permitted 

This list is subject to change without notice by venue management.

For the safety, security and enjoyment of all, we ask that you only bring small clutches, box bags, belt/hip bags, fanny-packs, crossbody slings, or see-through bags to allow security staff to safely and efficiently screen and welcome fans into the event. Please leave large bags and items at home or arrange storage offsite.

All persons entering the venue are subject to search when entering the venue. This can include pat-downs, bag searches (purses, large bags, diaper bags, etc), and/or wand checks. All pat-downs are performed by trained security personnel. The level of searching required is dictated by the show and may vary. 

No backpacks are allowed inside Mills Hardware.

Mills Hardware is committed to the health and safety of our employees and our patrons and is a smoke-free building.

In accordance with City of Hamilton By-Law No. 11-080 and the Smoke-Free Ontario Act, no smoking is permitted within the venue. Smoking may be grounds for removal (and if enforcement officials nab you, potentially a hefty fine). Also forbidden and potentially grounds for removal: vaping, and/or smoking e-cigarettes, and/or smoking cannabis, whether medical or recreational (in accordance with the Smoke-Free Ontario Amendment Act, 2016). Per Section 45(2) of Regulation 719 of the Liquor Licence Act, controlled substances, illegal drugs and/or drug paraphernalia are not allowed on the premises. Medical marijuana is also prohibited inside the venue. We recommend that you store your provisions in your vehicle to enjoy after the event. (Established exemptions for traditional Indigenous cultural or spiritual purposes may be accommodated via prior arrangement with venue management.)

A re-entry system is available for smokers during all Mills Hardware events. Anyone found smoking inside Mills Hardware will be ejected and may be subject to the maximum fines as per Ontario’s Smoke-Free Act.

The following blanket restrictions apply:

• No Video Recording from any source other than mobile phone

• No Audio Recording from any source

• No Professional Cameras (any camera with a detachable/interchangeable lens) 

• No iPads/tablets

• No photography using flash or supplemented lighting sources.

Professional cameras or video and audio recording devices are not permitted except for officially accredited and credentialed media outlets as approved by venue management and/or third-party promoters.

Every event or show may also have its own unique camera policy, and every event contract places a range of restrictions on the venue in order to protect the performers and/or prevent unauthorized pictures from being distributed.  Please note: In all instances the show camera policy supersedes the venue’s standard camera policy. Violation of policy will constitute cause for removal from event.

Photo accreditation is extended to media outlets only. 

Please submit all media accreditation requests through this link at least three (3) days before the event date.

Mills Hardware will only grant photo passes for those shooting for accredited media outlets. No freelance photographers. Advertising personnel, marketing and sales associates, and similar support staff employed by media outlets do not qualify for media credentials.

Accreditation does not permit media to record audio or video of performances unless the accredited individual obtains special permission from the artist, and that this is confirmed with the venue in advance of day of event. Requests do not guarantee access but all will be considered. If you have a request that is not covered by the form, please reach out to David Young at deege@sonicunyon.com.

Mills Hardware is committed to fostering a harassment-free environment for everyone while on our premises. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate, and not be offensive or abusive to others.

Unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

• Use of foul, threatening, offensive or abusive language or gestures towards other guests, and/or staff

• Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance, or other;

• Harassment, including unwelcome or hostile behaviour, physical contact, or sexual attention;

• Fighting or any other type of violence;

• Wearing or using clothing, signs, and banners which are offensive in nature;

• Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances;

• Throwing objects or interfering with the progress of the event;

• Being in possession of alcohol not purchased inside the venue;

• Being a minor in possession of alcohol or providing a minor with alcohol;

• Being in possession of weapons, illegal substances, or any other prohibited items;

• Smoking (including e-cigarettes, personal vaporizers, and cannabis) inside the venue. Smoking should take place only in the designated smoking area outside the entrance doors;

• Unpermitted/unaccredited access and breaching perimeters to the venue, VIP areas or other restricted areas; and

• Any other conduct that may be deemed by venue staff to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.

Intentional and excessive disruptions to a show by guests will result in immediate removal from the venue and may result in charges being pressed.

We expect all Bridgeworks visitors to treat artists, patrons, and venue staff in a professional and courteous manner.

Please:

• Be considerate in speech and actions.

• Respect the boundaries of others.

• Follow the directions of staff when requested to do so.

If you are subject to, or if you witness, a violation of our policies, please let the closest staff member know as soon as possible. If you see something, say something.

Please report any safety concerns to our staff, management, or security team right away.

19+ Events

For 19+ events, attendees must be prepared to provide valid identification must be current, government-issued and include a photo of the person and the birth date. Acceptable forms of photo identification include:

• Ontario Driver’s Licence with a photo of the person to whom the licence is issued;

• A Canadian Passport;

• Canadian Citizenship Card with a photo of the person to whom the card is issued;

• Canadian Armed Forces Identification Card;

• A photo card issued by the Liquor Control Board of Ontario (LCBO), entitled Bring Your ID (BYID);

• A Secure Indian Status Card issued by the Government of Canada;

• A Permanent Resident Card issued by the Government of Canada; or

• A photo card issued under the Photo Card Act, 2008.

All-Ages Events

For All-Ages events, children under 13 years of age must be accompanied by someone 16 years of age or older.

Events and happenings at Mills Hardware are regularly photographed and videotaped for future promotional use in print, television, radio, et cetera. Events may be photographed and videotaped to be used on social media sites, reports, and other publications. Please note when entering the building you may be photographed or videotaped. 

Attendees’ attendance at Mills Hardware constitutes acknowledgement that your image, likeness, name and/or voice, and/or those of any minor accompanying the attendee, may be used in any live or recorded broadcast, telecast, photograph, video, audio sound, audiovisual and/or other recording taken in connection with the event or other transmission, distribution, public performance or reproduction in whole or in part of the event, for all purposes, worldwide, in perpetuity, and in any and all media now or hereafter known, without compensation. The rights granted herein are assignable.

We make every effort to return stray items to their owners as soon as possible. If you find an item you would like to reunite with its people, please turn it in to staff or security. If you have lost an item and would like to try and locate/reclaim it, you can inquire with staff (at the event) or by emailing us post-event at lostandfound@sonicunyon.com.

For all venue booking inquiries, please email booking@sonicunyon.com with as many specifics about your proposed dates and event requirements as possible.

Artists interested in performing as part of the venue’s ongoing New Music Night series can signal their interest by registering their relevant information with the venue.

CLICK HERE TO APPLY